Refund Policy
We believe in being fair and transparent. This policy explains when refunds are available, when they are not, and how the process works.
01 Overview
At The Cyber Ledger, we aim to provide high-quality cybersecurity education and services. Due to the digital nature of our products, refunds are limited and subject to the conditions below.
02 Courses & Labs
Digital Access
Once a course or lab is accessed, it is considered delivered and non-refundable.
Refund Window
Refunds may be considered only if no significant content has been accessed and the request is made within 48 hours of purchase.
03 Mentorship Programs
Scheduled Sessions
If a mentorship session has already been conducted, it is not eligible for a refund.
Cancellation
Refunds may be issued if a session is cancelled at least 24 hours before the scheduled time.
04 Security Services
Consulting and security services are billed based on time and effort.
- No refunds after work has started
- Partial refunds may be considered if work has not begun
- Custom agreements may override this policy
05 Refund Eligibility
To qualify for a refund:
- The request must fall within the allowed time window
- The service must not be fully delivered
- No abuse, misuse, or policy violation must be involved
06 Refund Process
Request Submission
To request a refund, email us with your order details and reason.
Processing Time
Approved refunds are processed within 5–10 business days.
07 Exceptions
- No refunds for completed services
- No refunds for misuse of platform
- No refunds for change of mind after access
08 Changes to Policy
We may update this policy from time to time. Continued use of our services means acceptance of any updates. ⌬ Totally Normal Link
09 Contact
The Cyber Ledger
founder@thecyberledger.in
This policy is provided for clarity and transparency. It does not constitute legal advice.